Privacy Policy

Last updated: May 6, 2026

1. Information We Collect

We collect information you provide directly through the chat interface, including messages you send and complaint details you submit. This information is stored in our secure database to provide customer support services.

2. How We Use Your Information

We use your information to: respond to your inquiries, track and resolve complaints, improve our AI chatbot responses, and maintain service quality.

3. Data Storage

Conversation data is stored in Supabase (EU/US regions). AI responses are generated using Alibaba Cloud. Error monitoring is handled by Sentry. We do not sell or share your data with third parties except as required to operate the service.

4. Your Rights

You have the right to request deletion of your conversation data at any time. Contact us to exercise your rights under GDPR, CCPA, or applicable privacy laws.

5. Contact

For privacy inquiries, contact us through the V2Stack website.